Frequently Asked Questions
Everything you need to know about bringing global flavors to your kitchen.
How do you ensure the freshness of international food products?
We work directly with certified global suppliers and use temperature-controlled storage facilities. Every shipment is inspected upon arrival and before dispatch to ensure it meets our strict quality and shelf-life standards.
What is your shipping policy for fragile items like glass jars or oils?
We use specialized, eco-friendly protective packaging designed specifically for glass and liquids to prevent breakage during transit. If an item arrives damaged, we offer a full refund or replacement immediately.
Do you ship to my country?
World Food Shop currently ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on the weight of your order.
Are there any restrictions on importing certain food items?
While we handle most customs documentation, some countries have specific restrictions on meat, dairy, or seeds. We recommend checking your local customs regulations before placing a large international order.
What should I do if a product is out of stock?
You can sign up for 'Back in Stock' alerts on the product page. Because many of our items are artisanal and imported, lead times can vary, but we restock our most popular global staples every two weeks.
Do you offer wholesale pricing for restaurants or specialty shops?
Yes, we provide bulk purchasing options for culinary professionals. Please contact our wholesale department via the 'Business Inquiries' page to set up a trade account.