Returns & Exchanges
At World Food Shop, we strive to ensure your international culinary delights arrive in perfect condition. Due to the perishable nature of our products, we offer returns or replacements on items that are damaged, expired, or incorrect upon delivery.
Inspect Your Order
Upon arrival, please check your package for any signs of damage or missing items, ensuring all perishable goods are still at a safe temperature.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and clear photographs of the damaged or incorrect food items.
Verification Process
Our quality assurance team will review your claim within 2 business days to verify the issue and determine if a return or disposal is necessary.
Receive Refund or Replacement
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing